Privacy Policy

What we collect

We collect account and order information you provide, such as name, phone number, delivery address, and transaction details. If you register as a farmer, we also collect listing information, business details, and certification data you submit.

We also collect limited technical data needed for platform security and reliability, including device and browser information, log files, and error reports.

How we use data

• Process orders, payments, and delivery communication
• Verify farmer identity and product certification when applicable
• Provide customer support and resolve disputes
• Improve platform performance and prevent fraud or misuse

How we share information

We do not sell personal data. We may share necessary information with trusted service providers such as payment gateways, hosting partners, logistics or communication providers, and with legal authorities when required by law.

Data retention and security

We retain information only as long as needed for operational, legal, and security purposes. We use reasonable technical and organizational safeguards to protect your data, but no online system can be guaranteed 100% secure.

Your rights and choices

You may request access, correction, or deletion of your personal data, subject to legal and business requirements. You may also request account deactivation. For privacy requests, contact us through the details on the Contact page.

Policy updates

We may update this Privacy Policy to reflect legal, technical, or product changes. Material updates will be posted on this page with a revised date.